Terms of Service

Last updated: 5 January 2026 (Australia/Sydney).

These Terms of Service (Terms) govern your access to and use of the Property Pricer platform, websites, applications, reports, and related services (together, the Services).

By clicking “I agree”, creating an account, purchasing a report, or otherwise using the Services, you agree to be bound by these Terms.

Parties

1. Provider. The Services are provided by Property Focus Pricing Pty Ltd (ABN 77 644 641 047) of Level 6, 156 Pacific Highway, Greenwich, NSW (Property Pricer, we, us, our).
2. You. You are the person or entity using the Services (you, your). If you are using the Services on behalf of a company or other organisation, you represent and warrant that you have authority to bind that organisation, and “you” includes that organisation.

Important notices

3. Not legal/financial advice. The Services provide information and estimates only. They are not legal advice, tax advice, financial product advice, credit assistance, or a substitute for independent professional advice. ASIC guidance indicates financial product advice triggers licensing considerations; nothing in these Terms should be read as implying Property Pricer is providing financial product advice unless expressly stated in a Product Schedule and supported by appropriate licensing/authorisation. 
4. Not a formal valuation for lending. Unless expressly stated in a Product Schedule, outputs are not a certified valuation and are not provided for mortgage/lending purposes. This aligns with standard property data industry disclaimers that outputs are general in nature and should not be relied on as specific advice. 
5. Australian Consumer Law rights preserved. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Consumers can have rights to remedies (including cancellation/refund concepts for services) where services have major failures. 

Definitions and interpretation

6. Definitions. In these Terms, unless the context otherwise requires:

• Account means your user account for the Services.
• Confidential Information means information disclosed by one party to the other that is designated confidential or that ought reasonably be understood as confidential, excluding information that is public through no breach, independently developed, or lawfully received from a third party without confidentiality restriction.
• Customer Content means any data, text, images, identifiers, property addresses, inputs, or other materials you provide to the Services.
• Fees means the fees set out in Schedule 1 (Pricing and product schedule) or otherwise presented to you at checkout.
• Personal Information has the meaning given under the Privacy Act 1988 (Cth).
• Product Schedule means the applicable description of plan/features, pricing, inclusions, output type, and any special terms that apply to your purchase or subscription.
• Report means any output, report, estimate, analysis, or document generated by the Services.
• Third Party Services means third-party services integrated into or used to provide the Services (including payment processors).

7. Interpretation. Headings are for convenience only and do not affect interpretation. “Including” means “including without limitation”.

Scope of Services and licence

8. Scope. Property Pricer provides property price estimate reports. Reports may rely on Customer Content and on third-party data sources. Where third-party data is used, additional restrictions may apply to your use of that data. 
9. Licence to you. Subject to these Terms and payment of Fees, Property Pricer grants you a non-exclusive, non-transferable, revocable licence to access and use the Services and Reports for your internal, lawful purposes during the term of your Account or subscription.
10. Restrictions. You must not (and must not allow others to):

• copy, resell, redistribute, publish, or commercially exploit the Services or Reports except as expressly permitted in a Product Schedule;
• data mine, scrape, crawl, or use automated means to access the Services (except via a permitted API plan, if offered);
• reverse engineer or attempt to derive source code or underlying models except to the extent permitted by law;
• use the Services to train or supply content into AI/LLM platforms where prohibited by a Product Schedule or where it would breach third-party data restrictions (this approach is consistent with restrictions commonly included in property data licences). 

11. Fair use / usage limits. Property Pricer may impose reasonable usage limits (e.g., per-account report volumes, API call limits) as specified in a Product Schedule. If exceeded, Property Pricer may throttle, restrict, or charge additional Fees as disclosed in advance.

Eligibility and accounts

12. Eligibility. You must be at least 18 years old and able to enter into a binding contract.
13. Account creation. You may need an Account to access certain features. You must provide accurate information and keep it up to date.
14. Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account. Notify us promptly if you suspect unauthorised access.
15. Administrative accounts. If your organisation has multiple users, you may designate administrators. Administrators may manage users, permissions, billing, and access.

Fees, payment terms, billing and taxes

16. Fees.
    You must pay all applicable Fees disclosed at checkout or as required in the invoice terms you are sent.
17. Currency.
    Unless otherwise stated, Fees are in AUD.
18. GST and taxes.
    Unless stated otherwise, Fees are exclusive of GST. If GST applies, you must pay GST in addition to Fees. Property Pricer will issue tax invoices where required. ATO guidance sets out tax invoice rules and business.gov.au guidance describes typical thresholds and timelines for issuing tax invoices when requested. 
19. Invoicing and receipts.
    We will provide a receipt and/or invoice via email or via your Account area.

Permitted payment methods only

20. Permitted payment methods. You may pay using one of the following methods only:

• credit or debit card processed via Stripe; or
• one-off bank account payment processed via GoCardless using BECS Direct Debit and a one-time mandate (OneTime Payment mandate).

21. No bank details provided; no manual EFT. For security and fraud prevention:

• Property Pricer does not provide bank account payment details (BSB/account number) for you to make manual transfers;
• Property Pricer does not accept manual EFT / bank transfer payments; and
• any instruction purporting to provide our BSB/account details should be treated as suspicious and reported to us immediately.

22. No storage or access to your bank details. You acknowledge and agree that:

• for card payments, Stripe tokenisation is used so sensitive payment details can be collected securely and replaced by tokens; 
• Property Pricer does not store raw card numbers; and
• for BECS payments, your bank account details are collected and processed by GoCardless/BECS processes. GoCardless describes “bank details access” as an opt-in upgrade involving access to encrypted bank details by identifier; Property Pricer states it does not enable this functionality and therefore does not access your bank account number/BSB. 

Stripe card payment terms

23. Stripe role. Card payments are processed by Stripe. Stripe security documentation notes PCI compliance is a shared responsibility and that Stripe is certified as a PCI Level 1 Service Provider. 
24. Payment authorisation. By submitting a card payment, you authorise Stripe and Property Pricer to charge your card for the Fees, including any applicable taxes.
25. Recurring payments only with express consent. Property Pricer will only set up recurring card payments if you expressly consent (for example, by selecting a subscription plan and confirming recurring billing). Any saved payment method is used only for the authorised purpose and configuration.

GoCardless BECS one-off payment terms

26. GoCardless role. One-off bank payments are processed by GoCardless through BECS Direct Debit.
27. DDR/mandate and service agreement. BECS direct debits require customer authorisation via a Direct Debit Request (DDR) and a service agreement.  AusPayNet’s BECS Procedures include requirements that the customer be provided access to the DDR Service Agreement terms within 7 days of confirmation of the DDR, and that DDR records be retained for at least 7 years. 
28. One-time mandate. For one-off payments, the mandate/DDR authorises a single debit for the disclosed amount. Property Pricer will not submit any further BECS debits without obtaining a new authorisation.

Failed payments

29. Failed or reversed payments. If a payment fails, is reversed, or is charged back, we may:

• re-attempt collection where permitted and with appropriate notice; and/or
• suspend delivery of Reports or access to paid features until payment is resolved; and/or
• cancel the relevant order.
  These steps must be applied consistently with consumer law and unfair contract term protections. 

Refunds, chargebacks, disputes, and fees

30. Refunds (general). Refund eligibility is set out in Schedule 2 (Refund policy), subject always to non-excludable Australian Consumer Law rights. 
31. Refund timing (card). If we approve and initiate a refund for a card payment, Stripe indicates customers typically see the refund as a credit in approximately 5–10 business days, depending on the bank. 
32. Refund timing (BECS). If we approve and initiate a refund for a BECS payment, GoCardless’ processes apply (including conditions that payments can generally be refunded once confirmed and, in some cases, refunds may “bounce” if an account is closed). 
33. Chargebacks (card). Cardholders may dispute transactions with their issuer. Stripe’s dispute documentation describes that a chargeback creates a formal dispute on the card network that immediately reverses the payment and can debit the merchant’s balance for the payment amount and dispute fees. 
34. Customer claims/chargebacks (BECS). BECS payers may dispute a debit via their bank; GoCardless describes that the bank reviews the claim and, if granted, funds are returned to the payer. 
35. Payment processor fees. Stripe and/or GoCardless may charge fees for processing, disputes, failed payments, or refunds as permitted under their terms and your payment method rules. Property Pricer may pass through third-party fees only where disclosed in advance, permitted by law, and not unfair.

Cancellation, suspension and termination

36. Cancellation by you.

• For one-off Reports: you may request cancellation only before the Report is delivered. There is a 4 hour change of mind allowance for cancellation once a report has been requested. After this period, all fees will be due and payable for the report requested.
  Your rights to remedies for major failures of services under Australian Consumer Law are not limited by these operational rules. 

37. Suspension. We may suspend access to the Services if:

• you breach these Terms;
• your payment is overdue or reversed; or
• suspension is reasonably required for security or integrity of the Services.

38. Termination by Property Pricer. We may terminate your Account:

• for material breach (immediately where not capable of remedy, or after notice and reasonable cure period where capable of remedy); or
• where required to comply with law or a regulator’s direction; or
• where we discontinue the Services (with reasonable notice and, where applicable, pro-rated refunds for prepaid unused periods consistent with the Product Schedule and ACL). 

39. Effect of termination. Upon termination:

• your licence to use the Services ends;
• we may disable access to Reports (except to the extent we are required to provide ongoing access under a Product Schedule); and
• clauses intended to survive termination (IP, confidentiality, liability, dispute resolution) survive.

Intellectual property

40. Our IP. Property Pricer retains all rights, title and interest in the Services, software, models, templates, and Reports (excluding Customer Content and third-party materials).
41. Third-party IP and data. Reports may incorporate third-party data subject to third-party restrictions. Cotality-style licence frameworks commonly impose strict limits on redistribution and derivative exploitation of underlying data. 
42. Feedback. You grant us a royalty-free, perpetual licence to use feedback you provide to improve the Services.

Confidentiality

43. Mutual confidentiality. Each party must protect the other’s Confidential Information and use it only to perform obligations or exercise rights under these Terms. Disclosure is permitted to professional advisers, contractors (under confidentiality), and as required by law.

Privacy and data handling

44. Privacy compliance. Each party must comply with applicable privacy laws.
45. Security. We will take reasonable steps to protect Personal Information we hold, consistent with APP 11 guidance. 
46. Notifiable Data Breaches. If we experience a data breach involving Personal Information that is likely to result in serious harm, we will comply with NDB notification requirements. 
47. Cross-border disclosure. Where we disclose Personal Information to overseas recipients (for example, cloud or payment processing), we will take reasonable steps consistent with APP 8 and our Privacy Policy. 

Marketing communications and consent

48. Operational messages. You agree we may send operational messages (billing, security, service notices). Operational messages may not always include an unsubscribe link.
49. Marketing messages and consent. We will only send marketing messages where we have a lawful basis/consent and will include a functional unsubscribe mechanism, and honour unsubscribe requests within required timeframes consistent with ACMA guidance. 

Warranties, disclaimers and limitation of liability

50. Service availability. We aim to provide the Services reliably but do not guarantee uninterrupted availability.
51. Disclaimers. To the maximum extent permitted by law:

• Reports and Services are provided “as is” and may not be error-free;
• outputs depend on Customer Content and third-party data sources; and
• you are responsible for verifying suitability for your purposes.
  This approach aligns with common property data disclaimers emphasising general nature and non-reliance as specific advice. 

53. Limitation of liability. To the maximum extent permitted by law:

• we exclude liability for Consequential Loss; and
• our aggregate liability for Claims arising from these Terms is capped at the Fees paid in the prior 12 months.
  Important: limitation clauses must be assessed for fairness under the unfair contract terms regime for standard form contracts. 

54. ACL carve-out. Clauses 52–53 do not apply to the extent that they would exclude or limit non-excludable rights or liabilities under the Australian Consumer Law. 

Indemnity

55. Your indemnity. You indemnify us against Loss arising from:

• your breach of these Terms;
• your unlawful use of the Services; or
• your infringement of third-party rights through Customer Content or misuse of Reports.

Force majeure

56. Force majeure. Neither party is liable for failure/delay caused by events beyond reasonable control, provided the affected party notifies the other and uses reasonable steps to mitigate. This clause should be read consistently with consumer law guidance on circumstances where third parties prevent supply and remedies depend on contract terms. 

Dispute resolution

57. Internal resolution first. If a dispute arises, you agree to contact us first at ross@propertypricer.com.au with sufficient details. We will attempt to resolve within 10 business days.
58. Good faith negotiations. If unresolved, the parties will negotiate in good faith for 30 days.
59. Courts. Nothing prevents either party from seeking urgent injunctions or pursuing claims in a competent court.

Amendments to these Terms

60. Updates. We may update these Terms by providing reasonable advance notice (e.g., via email or in-product notice). For material changes, we will provide at least 30 days notice where reasonably practicable and allow you to terminate before the change takes effect if you do not agree (with pro-rata refunds for prepaid unused subscription periods where applicable). This structure is consistent with common licence drafting approaches and helps reduce unfairness risk. 
61. Acceptance. Continued use after the effective date of updated Terms constitutes acceptance, unless you cancel/terminate before that date.

Notices

62. Notices. Notices may be given by email to the addresses on record. A notice is deemed received when sent (unless a bounce message is received). This approach mirrors common online licence notice provisions. 

Third-party services and links

63. Third party services. The Services integrate Third Party Services (including Stripe and GoCardless). Your use of those services may be subject to their terms. 
64. Third-party links. We may link to third-party sites. We are not responsible for their content or practices.

Severability and entire agreement

65. Severability. If a provision is unlawful or unenforceable, it is severed to the extent necessary and the remainder remains in effect.
66. Entire agreement. These Terms and any Product Schedule constitute the entire agreement regarding the Services and supersede prior understandings.

Governing law

68. Governing law. These Terms are governed by the laws of [State/Territory, Australia] and the parties submit to the non-exclusive jurisdiction of the courts in that jurisdiction.

Contact details

69. Email: accounts@propertypricer.com.au
    Address: Level 6, 156 Pacific Highway, Greenwich, NSW
    Phone: 0438 108 331